Last updated: April 2026 · Effective immediately
1. Introduction
Welcome to Whaterr ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our T.E.A.C.H community platform, the MHP App, or any of our related services (collectively, the "Services").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services. By accessing or using our Services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Full name, email address, phone number, and professional credentials when you register
- Profile information including your qualifications, specialties, and professional experience
- Payment information (processed securely through third-party payment processors; we do not store card details)
- Communications you send us, including support requests and feedback
- Content you post within our community platforms, including discussions, case notes (anonymised), and resources
2.2 Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of access
- Device information: device type, operating system, unique device identifiers
- Usage data: features used, session duration, click patterns within our platforms
- Cookies and similar tracking technologies (see Section 7 for details)
2.3 Information from Third Parties
- Professional verification data from regulatory bodies (RCI, state psychology councils) where applicable
- Referral information if you were referred to us by another T.E.A.C.H member
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Verify your professional credentials and community membership eligibility
- Process payments and manage your subscription
- Send you service-related communications (session reminders, community updates, support responses)
- Personalise your experience and recommend relevant content or connections
- Administer the T.E.A.C.H Collective Fund transparently
- Improve and develop our products based on usage patterns and feedback
- Ensure the security and integrity of our platforms
- Comply with applicable legal obligations
- Send marketing communications where you have given explicit consent (you may opt out at any time)
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Within the Platform: Your professional profile (as set by your privacy preferences) may be visible to other verified T.E.A.C.H members and, if you opt in, to clients through our Recommended Therapists directory.
- Service Providers: We engage trusted third-party vendors (payment processors, cloud hosting, email delivery) who are bound by strict data processing agreements.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you in advance.
- With Your Consent: Any other sharing will only occur with your explicit prior consent.
5. Data Security
We implement industry-standard technical and organisational measures to protect your data, including:
- End-to-end encryption for sensitive communications within the MHP App
- SSL/TLS encryption for all data in transit
- Encrypted storage for data at rest
- Regular security audits and vulnerability assessments
- Role-based access controls: only authorised personnel access your data
- Data stored on servers located within India
Despite our best efforts, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorised access to your account.
6. Your Rights
You have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a structured, machine-readable format
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
- Objection: Object to processing of your data in certain circumstances
To exercise any of these rights, please contact us at support@whaterr.com. We will respond within 30 days.
7. Cookies
We use cookies and similar technologies to enhance your experience. These include:
- Essential cookies: Required for the platform to function (login sessions, security tokens)
- Analytics cookies: Help us understand how users interact with our Services (e.g., Google Analytics, anonymised)
- Preference cookies: Remember your settings and personalisation choices
You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our Services. When you delete your account, we will permanently remove your personal data within 30 days, except where we are legally required to retain certain records (e.g., transaction records for tax purposes, which are retained for 7 years as required by Indian law).
9. Children's Privacy
Our Services are intended exclusively for mental health professionals and students of psychology who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or a prominent notice on our platform at least 14 days before changes take effect. Your continued use of our Services after that date constitutes acceptance of the updated policy.